Frequently Asked Questions
Everything you need to know about your Ocean.clo experience.
What is the typical shipping timeframe for my order?
Standard domestic orders are processed within 1-2 business days and typically arrive within 3-5 business days. International shipping times vary by location, usually ranging from 7-14 business days.
How do I initiate a return or exchange?
We offer a 30-day return policy for all unworn and unwashed items. Simply visit our Returns Portal with your order number and email address to generate a prepaid shipping label.
Are your materials sustainably sourced?
Yes, at Ocean.clo, we prioritize the planet. Our collections use organic cotton, recycled polyester, and eco-friendly dyes to ensure a minimal environmental footprint.
How can I track my package once it has shipped?
Once your order leaves our warehouse, you will receive a shipping confirmation email containing a tracking number and a link to monitor your delivery's progress in real-time.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay. We also offer flexible payment installments through Klarna and Afterpay.
How do I find the right size for me?
Each product page features a detailed 'Size Guide' with specific measurements. If you are between sizes, we generally recommend sizing up for a more relaxed fit or checking the specific fit notes in the product description.